Frequently Asked Questions

Please, check your fare class in your confirmation. You can learn more about the extras of each fare class here.

That depends on the fare class you have booked. Please, check your fare class in your confirmation. You can learn more about the extras of each fare class here.

Please, check your reservation confirmation. All items included in your reservation are shown in your confirmation. If there is no “luggage 23 kg” written on your reservation, then you have only one 10 kg hand luggage item included. However you can buy additional luggage and other extras like seats in Manage Booking. To log in, use your reservation number and password.

Go to Manage Booking

You can book all extras in the Manage Booking page. To log in, enter your reservation number (your travel agency will give you the 6 digits) and your last name.

Go to Manage Booking

Your First Name (Middle Name) and Last Name on the ticket should precisely match your name on the government issued ID. You are responsible for entering the name correctly during the booking process. Always carefully review the names before purchasing tickets. If you are booking tickets for someone else, ask specifically how their name appears on their ID. For children and infants you should precisely indicate the date of birth.

First Name and Last Name is a must and Middle Name is an option. If you haven’t indicated your middle name and it’s not on the ticket, that’s OK. Passengers without an indicated middle name will be accepted on board. However, if the passenger wants to add his middle name to the ticket, it can be done in the Service center only based on current ticket rules and fees.

In case of a minor error (e.g., the last name entered as “Sorensen” rather than “Soerensen”) there is nothing to worry about. However, major name changes, where it seems like the ticket might be transferred from one passenger to another, are prohibited and should be done only according to ticket rules. Corrections are allowed with proof that the name has changed legally, e.g., in case of marriage.