Due to prolonged Airbus delays of the A321neo fleet Primera Air is forced to suspend all flights from Birmingham to New York and Toronto for Summer 2018.
Further delivery delays by Airbus of its A321neo fleet ordered by Primera Air has resulted in the cancellation of this summer’s scheduled flights to New York and Toronto from Birmingham Airport. This will take effect from 21st June 2018. Passengers travelling before this date will not be affected.
All affected passengers have been informed of this news today. Our priority is ensuring that all affected passengers are compensated in compliance with EU261/2004. All affected passengers have been offered a full refund option as well as alternative travel arrangements from London Stansted. We are committed to handling all passenger queries as quickly as possible and have expanded our customer service team, who are ready to offer immediate assistance and information.
Andri Már Ingólfsson, CEO of Primera Air says: “The plans for the transatlantic routes have been in the making for over a year and both Primera Air and Birmingham Airport have put a lot of effort into promoting the new routes, which were welcomed by the region. Unfortunately we did not anticipate such severe Airbus delays and the prolonged hold-up has forced us to make this difficult and disappointing decision.” The airline plans to return to Birmingham with long-haul operations in 2019, when the Airbus fleet will be delivered.
Primera Air is fully dedicated to providing low-cost long-haul services for UK travelers and our transatlantic services will continue as normal from London Stansted Airport, where we are using our first two A321neo airliners, therefore ensuring operational reliability with our own fleet. Our current flights to Malaga, Mallorca, Barcelona and Crete, our intention to launch new short-haul routes later this year and our long-term transatlantic plans for Birmingham Airport are not impacted by this decision.
We are committed to minimizing any disruption and are deeply sorry for the inconvenience this may cause. We invite all affected passengers to contact Primera Air Customer Service via phone, email or website chat for assistance and more information.
All passengers affected please contact email@example.com.