Contact Us

Dear Passengers,
Due to high season we suggest you to primarily email us at to avoid long waiting time on hold. This would help us to provide you with better and faster service.


If you need assistance, please contact us.

Customer Service:

Scandinavia and Finland: +45 32820540

Mon–Thu: 09:00–18:00
Friday: 09:00–17:30

Iceland: +354 5276000

Mon–Thu: 07:00–16:00
Friday: 07:00–15:30


Dear Passengers, our call center is located in Copenhagen. If you cannot reach us by phone, please send us an email to with your contact information and we will contact you within 24 hours.

Please, note our call center is closed during weekends and public holidays.

Yours sincerely, 
Primera Air


Baggage Service

Claims and inquiries regarding delayed and damaged luggage please submit the form below and select "Lost or Damaged Baggage" 

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